Welcome to Madelange Laroche Bridal. We want every client to have a comfortable, professional, and enjoyable experience with us. Our store policies are here to make sure you know what to expect when booking an appointment, placing an order, making a payment, or using one of our services.
We encourage you to review our policies before your appointment or purchase. If you have any questions or need clarification, please don’t hesitate to contact us. We’ll be happy to help.
All custom-made and personalized items are final sale and cannot be returned, exchanged, or refunded. Each custom order is created specifically for you based on the design you approve, along with your fabric and color selections, measurements, and other requested details.
Because these items are made specifically for you, we cannot accept returns, exchanges, or refunds due to a change of mind, personal preference, or changes in size after your order has been placed.
Please review your design, measurements, selections, and order details carefully before giving your final approval. If you have questions or concerns about your custom order, please contact us as soon as possible so we can assist you.
At Madelange Laroche Bridal, we respect your privacy and take reasonable steps to protect the personal information you share with us. When you visit our website, schedule an appointment, submit an inquiry, or make a purchase, we may collect information such as your name, email address, telephone number, appointment or order details, and other information you choose to provide.
We may use this information to communicate with you, schedule and manage appointments, process orders and payments, provide requested services, respond to inquiries, and operate and improve our business.
We do not sell your personal information. We take reasonable measures to safeguard the information entrusted to us and only use it for legitimate business purposes and as otherwise described in this Privacy Policy.
By using our website, you acknowledge the practices described in this Privacy Policy. If you have any questions about the information we collect or how it is used, please reach out to Madelange Laroche Bridal.
When you schedule an appointment, place an order, register on our website, or contact us, we may collect information such as your name, email address, mailing address, telephone number, and other details you choose to provide in connection with our services.
When you make a payment through our website, your payment information may be processed securely by a third-party payment service provider. Madelange Laroche Bridal does not necessarily receive or store your complete payment card information.
We use the information we collect to provide our services, manage appointments and orders, respond to your requests, communicate with you, and improve your experience with our business.
We may use the information you provide to process orders and payments, manage appointments, respond to inquiries, deliver requested services, communicate with you, and improve your overall experience with Madelange Laroche Bridal.
If you choose to subscribe to our emails or other marketing communications, we may use your contact information to share news, special offers, upcoming events, and other information about our products and services.
You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us directly.
We take reasonable measures to help protect the personal information you provide through our website. We use appropriate security practices and reputable service providers to help safeguard your information and maintain a secure online experience.
However, we cannot guarantee that any method of transmitting or storing information online will be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
If you have any questions or concerns regarding the security of your personal information, please reach out to Madelange Laroche Bridal.
Please provide at least 48 hours’ notice if you need to cancel or reschedule your appointment. Cancellations or rescheduling requests made with less than 48 hours’ notice, as well as missed appointments or no-shows, may be subject to a $50 cancellation fee.
We understand that unexpected situations can happen. If you need to change your appointment, please contact us as soon as possible so we can assist you.
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